Reference

Open Our Privacy Policy For Your Account

This Privacy Policy explains how we handle the account details you share when you open an account, confirm a wallet, or ask us to change a record.

Account dataSession cookiesPrivacy RequestDANA
mpo777help Open Our Privacy Policy For Your Account
RIGHT CONTACT PATH

Switch To The Right Contact Channel

If you want a data correction, a copy of your records, or a change to an account detail, reach us through the contact menu after sign-in.

Live Chat Open live chat from the help menu from 08:00-23:00 WIB.
Email Send the request from your registered email to keep the record linked to the…
WhatsApp Use WhatsApp when you need a quick reply outside the page.
ACCOUNT SAFETY LAYER

Explore Storage, Cookies, And Account Safety

On Android Chrome, iPhone Safari, and desktop browsers, our cookies keep your session alive and remember the last page you opened, so you do not need to reset the flow each time.

Data minimisation

We collect only what we need to open, verify, and service your account: name, email, device record, and the reference attached to a DANA, OVO, GoPay, or QRIS transaction. That keeps the record focused and easier to manage.

Cookie control

Session cookies remember sign-in state, language choice, and the place you left off on Android Chrome, iPhone Safari, or desktop. You can clear them in your browser whenever you want, and the site will ask you to sign in again.

Account security

If you sign in from a new device, we may ask for a matching email code or another profile detail before we accept a change. That extra check helps stop someone else from changing your account records.

Retention window

We keep active records only while they are needed for service, dispute handling, or legal duties. After that, we restrict access or remove the record on schedule, unless a lawful reason requires us to keep it longer.

Change requests

Open Account, then choose Privacy Request, or send the same request from your registered email. We use that path to match the right record before we update a name, contact detail, or wallet note.

Local-law handling

If a request falls outside local law, we will tell you what we can process and what we cannot. Access and eligibility depend on local law and are available only where local law permits.

Open Common Privacy Questions

These questions cover the parts you usually check before opening an account: what we collect, how cookies work, how long we keep records, and how you can ask us to update or delete a detail. We keep the answers practical so you can see how the policy works on mobile and desktop before you contact us, and so you know which channel we use for each request.

We usually collect the name, email, device record, and wallet reference needed to set up and protect the account. If you send a request, we also keep the message trail so we can answer it later.

Cookies keep you signed in, remember language choice, and store the page you left. On Android Chrome, iPhone Safari, or desktop, they help the site return to the same session state after a fresh visit.

Open Account, then choose Privacy Request, or send the same request from your registered email. We may ask for a matching wallet reference before changing a name, phone number, or related record.

We keep it only while it is needed for service, dispute handling, or legal duties. After that, we restrict the record or remove it on schedule unless a lawful reason says otherwise.

Only the people and service partners who need it to run the account, answer your request, or process the payment reference. We do not hand it out for unrelated use.

It can apply where local law permits. If your location changes what we can do, we will explain the limit and keep the request within the rules that apply to you.

Use live chat, email, or WhatsApp from the contact menu after sign-in. We log the request, check the account match, and reply in the same channel when possible.